Shipping & Delivery Policy

This policy explains how Buildsoft Technologies and Services (“Buildsoftech”) delivers the software and services you buy. It forms part of our Terms & Conditions.

1. No physical shipping

All our products are cloud software, and our services are delivered online or at your premises as agreed. We do not ship physical goods, so no shipping or delivery charges apply. If a project needs hardware, such as a barcode scanner or receipt printer, we will quote it separately, with its own delivery terms.

2. Software products

Step 1: Payment verification

After you place an order and pay by UPI, share your transaction / UTR number on the order page or on WhatsApp. We verify payments during business hours, 10am – 8pm IST, Monday to Saturday, usually within 2–4 hours.

Step 2: Activation

Once the payment is verified, we set up your account and activate your plan within 24 working hours. It is often the same day. You receive:

• your login link, username and password by email and WhatsApp, at the email address and phone number given at checkout;
• a short guide to get started, and a call or chat to help with the first steps if you need it.

You can follow every step (payment received → activation → active) under My Account → Orders.

Step 3: Included setup

Basic setup is included, as described on the product page. For example, this covers classes and fee heads for schools, or products and tax settings for shops. It is usually completed within 2–3 working days after activation, once you have sent us the required details. Larger data imports or customisation follow the timeline we agree with you.

Renewals

When you renew before your plan ends, the new period is added straight after the current one, so there is no break in service.

3. Services

For websites, apps, custom software, SEO, marketing, ads, AI automation and cyber security, the delivery timeline is set in your quote or proposal. We share progress at each milestone. Final files, access or reports are handed over by email, shared drive or directly on your hosting / accounts once the related payment is complete. Timelines depend on receiving your content, approvals and access on time.

4. Delays and non-delivery

• If you have not received your login details within 24 working hours of payment verification, check your spam folder. Then contact us on WhatsApp +91 9472844919 or at support@buildsoftech.com with your order number.
• If we cannot activate a paid software order within 7 days for reasons on our side, you can cancel it for a 100% refund, as set out in our Refund Policy.
• Delivery may be delayed if the email or phone number given at checkout is wrong, if the payment cannot be verified, or on Sundays and public holidays.

5. Contact

For delivery questions, contact support@buildsoftech.com or +91 9472844919 (10am – 8pm IST, Monday to Saturday).