Refund & Cancellation Policy

This policy explains when you can cancel an order and get money back from Buildsoft Technologies and Services (“Buildsoftech”). It forms part of our Terms & Conditions. Because our products are digital and our services involve our team’s time, the rules below differ for software products and for services.

1. Software products

This section applies to School Management, Shop Management, POS Billing, Restaurant Billing, Inventory Management and our other software plans.

Cancelling before activation

You can cancel a paid order at any time before your software is activated, and we will refund 100% of the amount paid. Activation means we have created your account and shared your login details.

After activation: 7-day “works as described” promise

If, within 7 days of activation, the software has a technical problem that stops a feature listed on the product page from working, tell us. We will try to fix it. If we cannot fix it within 3 working days of your report, you can choose either:

• a full refund of that order, or
• an extension of your plan for the time lost.

When a refund is not available

• You change your mind after activation, or no longer need the software.
• A feature you expected is not listed on the product page. We are happy to answer questions before you buy.
• The problem is caused by your own device, internet connection, printer or other hardware, or by third-party software.
• More than 7 days have passed since activation.
• The account was suspended for breaking our Terms.
• You want money back for the unused part of a plan. Plans are not pro-rated, but you can upgrade to a longer plan by paying the difference.
• Paid customisation, data migration or extra training has already been done. Those charges are non-refundable once the work is complete.

2. Services

This section applies to website and app development, custom software, SEO, social media marketing, ads management, AI automation and cyber security.

Project-based services

• Before work starts: if you cancel before the project kick-off, the advance is refunded in full, minus any third-party costs already paid for you (see below).
• After work starts: we charge for the work completed up to the date you cancel, based on the milestones in your quote. We refund any balance of the advance. If the work completed is worth more than the advance, the difference is payable.
• Approved milestones and delivered work are non-refundable.

Monthly services

These are SEO, social media management, ads management and maintenance. You can stop them any time with 15 days’ notice before the next billing date. The current month is non-refundable, because the work for that period is already planned and underway.

Cyber security testing

You can cancel a security assessment before testing starts and receive a full refund. Once testing has started, the portion already carried out is non-refundable.

Results

SEO rankings, ad performance, followers and leads depend on factors outside our control. We do not refund based on results, but we will always review a campaign with you and fix anything we have not delivered as agreed.

3. Third-party costs (non-refundable)

Money paid to other companies for your project cannot be refunded by us once it has been spent. This includes:

• domain names and hosting;
• paid themes, plugins and licences;
• Google Play / Apple developer accounts;
• SMS or WhatsApp API credits;
• stock media;
• ad spend paid to Google, Meta or other platforms.

Each provider’s own refund rules apply to these items.

4. Payment problems

• Paid twice, or paid more than the order amount: the extra amount is refunded in full after we verify it.
• Money debited but the order was not created or confirmed: send us the UTR number. We will either confirm your order or refund you in full.
• Order cancelled by us, for example because a product is unavailable or a price was shown incorrectly: you get a full refund.

5. How to request a cancellation or refund

Email support@buildsoftech.com or message us on WhatsApp +91 9472844919 with:

1. your order number, or the project name;
2. the name and phone number on the order;
3. the UPI transaction / UTR number;
4. the reason for the request. For technical problems, include screenshots if possible.

We acknowledge every request within 48 hours and give a decision within 7 working days.

6. How refunds are paid

Approved refunds are sent to the same UPI ID or bank account the payment came from, within 5–7 working days of approval. Depending on your bank, it may take a little longer to show in your account. We do not charge any fee for processing a refund. If you have not received an approved refund after 10 working days, contact us with your order number and we will share the transaction reference.

7. Your statutory rights

This policy does not affect any rights you have under the Consumer Protection Act, 2019 or other Indian law.