Terms & Conditions

1. About these terms

These Terms and Conditions (“Terms”) are an agreement between you and Buildsoft Technologies and Services (“Buildsoftech”, “we”, “us”), with its office at 400-A, 12 Ajit Singh House, Commercial Complex, New Delhi - 110016. They apply when you use buildsoftech.com, create an account, buy a software plan or hire us for a service.

By using the website or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy and Shipping & Delivery Policy. If you are accepting on behalf of a business, you confirm that you are authorised to do so. If you do not agree, please do not use the website or our services.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• You need an account to buy a product. The details you give must be correct and kept up to date.
• You are responsible for keeping your password safe and for all activity under your account. Tell us immediately if you suspect misuse.

3. Software products and plans

Plans

Our software products are sold as plans of a fixed duration: 1 month, 6 months, 1 year or Lifetime, as shown on each product page. The plan starts on the day your software is activated.

A Lifetime plan means you can use the product for as long as we continue to offer and support it, with no further plan fee. If we ever discontinue a product, we will give Lifetime customers at least 12 months’ notice and a full export of their data.

Licence

When you buy a plan, we give you a limited, non-exclusive, non-transferable right to use the software for your own business during the plan period. The software, its code, design and documentation remain our property. You may not:

• copy, resell, rent, sublicense or share the software or your login with another business;
• modify, decompile or reverse-engineer the software, or try to get its source code;
• use it for anything unlawful, or to store data you have no right to hold;
• try to break its security, overload it or access other customers’ data.

Setup, support and updates

Basic setup is included, as described on each product page. Support is available by WhatsApp, phone and email during 10am – 8pm IST, Monday to Saturday. Updates and new features released during your plan are included. Custom features, extra training or data migration beyond the included setup may be charged separately, and we will quote before starting.

Renewal and expiry

Plans do not renew automatically. We will remind you before your plan ends, and you can renew by placing a new order. After expiry, access to the software may be paused. Your data is kept for 30 days so you can renew or ask for an export. After that, it is deleted as described in our Privacy Policy.

Your data

You own the data you enter into our software. You give us permission to host, back up and process it only to provide the software and support to you. You are responsible for having the necessary consent to collect it. That includes consent from parents for student data, where the law requires it.

4. Prices and payment

• All prices are in Indian Rupees (INR). Any applicable taxes are shown at checkout or on your invoice.
• We accept payment by UPI. After placing an order, scan the QR code on your order page with any UPI app and pay. Then share the transaction / UTR number on the order page or on WhatsApp.
• Your order is confirmed only after we verify that the payment has reached our account. Orders that stay unpaid may be cancelled.
• We never ask for your UPI PIN, OTP, card or bank login. Never share them with anyone who claims to be from Buildsoftech.
• Prices can change at any time. A change does not affect orders that are already paid.
• If a product is shown at an obviously wrong price because of an error, we may cancel the order and refund the full amount.

5. Delivery

All our products are digital and nothing is shipped physically. Activation timelines are explained in our Shipping & Delivery Policy.

6. Services

These terms apply to website development, app development, SEO, social media marketing, ads management, custom software, AI automation and cyber security services.

Quotes and scope

Every project is based on a written quote or proposal, which may be sent by email or WhatsApp. It sets out the scope, deliverables, price, payment milestones and timeline. Work outside that scope is a change request, and it may change the price and timeline. We will agree any change with you before doing it.

Your responsibilities

You agree to:

• provide content, logins, approvals and feedback on time;
• make sure anything you give us (text, images, logos, data) is yours to use, or that you have permission to use it;
• pay invoices on time.

Delays in inputs or payments move the timeline. If a project is on hold for more than 60 days because of missing inputs, we may close it and bill for the work completed.

Payments for services

Services usually need an advance before work starts, with the balance due at the milestones in the quote. We may pause work, or hold back handover, source files or go-live, until overdue amounts are paid.

Ownership of work

Once the project is fully paid for, you own the final deliverables made specifically for you, such as your website design, app screens and custom code. We keep ownership of our own tools, frameworks, reusable components and know-how, and you get a permanent licence to use them as part of your project. Third-party items (themes, plugins, fonts, stock images, APIs) stay under their owners’ licences. Unless you ask us not to, we may show the finished work in our portfolio.

Third-party costs

Domains, hosting, paid plugins, app store accounts, SMS/WhatsApp API charges and ad spend on Google or Meta are paid to those providers. They are governed by those providers’ terms, whether you pay them directly or through us.

Marketing results

SEO, social media and ads results depend on search engines, platforms, competition and your market. We work to agreed activities and good practice, but we cannot guarantee specific rankings, traffic, leads or sales.

Monthly services

Monthly services (SEO, social media, ads management, maintenance) continue until cancelled. To stop them, give at least 15 days’ notice before the next billing cycle.

Cyber security testing

We test only systems that you own or are authorised to have tested. The scope must be agreed and authorised in writing, and you must confirm that authorisation before testing starts. Testing may briefly affect performance, and we will agree timing with you. Our reports show findings at the time of testing and do not guarantee that a system is free of all vulnerabilities. We keep your findings confidential.

7. Acceptable use of the website

You agree not to:

• misuse the website or submit false or spam enquiries;
• upload harmful code;
• scrape or copy large parts of our content;
• try to get unauthorised access to any part of the website, our software or our servers.

8. Intellectual property

The Buildsoftech name, logo, website content, blog articles, graphics and software belong to us or our licensors and are protected by Indian and international law. You may share links to our pages. You may not copy, republish or sell our content without our written permission.

9. Third-party links and services

Our website and products may link to or work with third-party services, such as WhatsApp, UPI apps, payment and SMS providers, Google and Meta. We are not responsible for their content, availability or policies.

10. Refunds and cancellations

Cancellations and refunds are handled under our Refund Policy.

11. Disclaimer

We work hard to keep the website and our software accurate, secure and available, but they are provided “as is” and “as available”. We do not promise uninterrupted or error-free operation. Planned maintenance and events outside our control may cause short outages. Information on the blog is general guidance, not professional legal, tax or financial advice.

12. Limitation of liability

To the extent the law allows:

• we are not liable for indirect or consequential losses, such as loss of profit, business, data or goodwill;
• our total liability for any claim about a product or service is limited to the amount you paid us for that product or service in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited under Indian law, including liability for fraud.

13. Indemnity

You agree to compensate us for claims, losses and costs caused by:

• your breach of these Terms;
• your misuse of our software or services;
• content or data you provide that infringes someone else’s rights or breaks the law.

14. Suspension and termination

We may suspend or end your account, software access or a service, with notice where reasonable, if:

• you seriously or repeatedly breach these Terms;
• you do not pay;
• you use our software illegally;
• the law requires it.

You can stop using our services at any time. Refunds, if any, follow our Refund Policy. The sections on ownership, liability, indemnity and governing law continue to apply after termination.

15. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control. These include natural disasters, pandemics, government action, internet or power outages, and failures of hosting, payment or platform providers.

16. Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, please contact us first. Most issues can be solved quickly by talking. If a dispute cannot be resolved within 30 days, the courts at New Delhi, India will have exclusive jurisdiction. This does not affect any rights you have as a consumer under the Consumer Protection Act, 2019.

17. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top shows the current version. Changes apply to orders placed after they are published. If you keep using the website after a change, that means you accept the updated Terms.

18. Contact and grievances

For questions or complaints about these Terms, an order or a service, contact:

Grievance Officer, Buildsoft Technologies and Services
Buildsoft Technologies and Services
400-A, 12 Ajit Singh House, Commercial Complex, New Delhi - 110016
Email: support@buildsoftech.com
Phone / WhatsApp: +91 9472844919

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.